Welcome to the Ihgwsujwgiri Help Center.
Here you can find answers to common questions about placing orders, payments, shipping, delivery, order changes, and after-sales support.
If you still need help after reading this page, please contact us at support@ihgwsujwgiri.com. To help us locate your order faster, please include your Order Number and the email address used when placing the order.
Ordering & Payments
How do I apply a discount code?
You can apply your discount code at checkout before completing your payment.
After selecting the product you want, add it to your cart and proceed to checkout. You may continue through the debit or credit card checkout option, whether you plan to pay by card or through PayPal.
On mobile devices, tap “Show order summary” to open the discount code field. On desktop, the discount code box is usually shown on the right side of the checkout page. Enter your code, click apply, and then continue with your preferred payment method.
What payment methods do you accept?
We accept several secure payment options, including:
PayPal
Visa
MasterCard
American Express
Diners Club
Most major debit and credit cards
Apple Pay
Google Pay
How much does shipping cost?
Standard international shipping is generally USD $5.99.
Shipping costs may vary depending on your shipping destination, product availability, or current promotional offers. The final shipping fee will be clearly shown at checkout before your order is submitted.
Shipping & Delivery
Do you ship internationally?
Yes. Ihgwsujwgiri ships worldwide.
To improve delivery speed and order efficiency, your order may be shipped from different warehouses or fulfillment centers depending on product availability and your delivery address.
How long does shipping usually take?
Once your order has been processed and dispatched, most orders are delivered within 10–20 business days.
Please note that delivery times may vary due to destination country, customs processing, local carrier schedules, public holidays, weather conditions, or other circumstances beyond our control.
How can I track my order?
After your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your package through the carrier’s official tracking page or by using a third-party tracking website such as 17track.net.
Why has my tracking information not updated?
Tracking updates may take some time to appear after your package has been shipped. Please allow 24–48 hours for the carrier system to refresh.
In some cases, tracking may temporarily stop updating while the package is moving between countries, facilities, or carrier networks.
Why did I receive my order in multiple packages?
If your order contains multiple items, they may be shipped separately. This can happen when products are stored in different warehouses or become available at different times.
When applicable, each package will have its own tracking number.
Order Changes & Cancellations
Can I update my shipping address, recipient name, or phone number?
Please contact us as soon as possible at support@ihgwsujwgiri.com with the subject line:
Urgent: Address Change
Please include the following details in your email:
Your Order Number
Your Order Email
The corrected full shipping address
The correct recipient name
The correct phone number
We will do our best to update your order before it is sent for fulfillment. However, once the package has been shipped, we may not be able to make further changes.
Can I change the product, color, size, or quantity in my order?
Order modifications may be possible only if your request is received before the order begins processing or fulfillment.
Please email support@ihgwsujwgiri.com with the subject line:
Urgent: Order Change
In your message, please include your Order Number, Order Email, and the exact change you would like to make.
Once your order has entered fulfillment or has already shipped, changes can no longer be guaranteed.
Can I cancel my order?
If your order has not yet been shipped, you may contact us to request a cancellation.
Please note that a small processing fee may apply to canceled orders. Once an order has been dispatched, it can no longer be canceled.
Post-Delivery Support
What should I do if my item arrives damaged?
We are sorry if your item or package arrived damaged. Please contact us at support@ihgwsujwgiri.com and provide the following information:
Your Order Number
Your Order Email
Clear photos or a video showing the damaged product
A photo of the shipping label on the package
After receiving the required information, our support team will review your case and assist you as quickly as possible.
What if my product has a defect or quality issue?
If you believe your item has a defect or quality problem, please email us at support@ihgwsujwgiri.com.
To help us review the issue, please include:
Your Order Number
Your Order Email
A brief description of the problem
Clear photos or videos showing the issue
Our team will carefully review your request and provide further assistance.
What should I do if I received the wrong item or something is missing?
Please contact our customer support team at support@ihgwsujwgiri.com and include:
Your Order Number
Your Order Email
Photos or videos of the item you received
A clear description of the missing or incorrect item
We will check your order details and work with you to resolve the issue as soon as possible.
Account & Communication
I did not receive my order confirmation email. What should I do?
Please first check your spam, junk, or promotions folder.
If you still cannot find your order confirmation email, please contact us at support@ihgwsujwgiri.com using the email address you entered at checkout. We will help verify your order and resend the confirmation email when possible.
I have not received my tracking number. What should I do?
Tracking details are usually sent within 1–2 business days after your order has been processed.
If you have not received a tracking email after this time, please check your spam or junk folder. You may also contact us with your Order Number and Order Email so we can assist you.
Customer Support
If you have any questions, please contact us through the information below:
Brand: Ihgwsujwgiri
Company: MODEXA INNOVATIONS INC
Email: support@ihgwsujwgiri.com
Phone: +1(650) 675-3794
Address: 350 Indiana St, Golden, CO 80401, US
Our support team will review your message and respond as soon as possible.